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Secure identity management, efficiently implemented: Discover our support and professional service offerings for Garancy.
Sofia Maselli – Senior Manager Projects & Processes
Secure Identity Management,
Efficiently Implemented
The integration of an IAM solution requires seamless technical, professional and organizational execution. With over 25 years of experience, our Professional Services Team offers a proven, structured methodology based on best practices. Our experts ensure seamless implementation, minimize time and content-related risks, and maximize the efficiency of your IAM processes.
If you have any problems or questions about our products, our support team is available for you around the clock. A high level of service and absolute reliability are essential to us because your satisfaction is our top priority. That is why we provide our customers with comprehensive support based on jointly defined service level agreements, even after the solution has been successfully implemented.
IAM Service and Support Offerings
We help you implement, customize and further develop your IAM environment.
Customized Identity Management
Every industry has its unique requirements – and we provide the solution that fits. Our technical consulting experts support you with customized system connections to integrate your identity management seamlessly into your IT landscape. Our experienced software architects and developers create customized extensions and workflows for optimized IAM.
IAM Basic Setup to Get Started Quickly
Our IAM Introduction Service Package offers a well-structured approach that enables a basic setup in just a few months. We ensure that your solution meets current compliance requirements, such as DORA and NIS-2, while optimizing your operational access management to sustainably strengthen your company’s security.
Individual requirements are analyzed during the initial implementation and then submitted for implementation. Leverage our expertise for a fast, secure and sustainable IAM implementation – at minimal risk and with maximum efficiency!
Components of Our IAM Basic Setup
Installation of Test and Production Environments
We set up a separate testing area and a stable production environment to keep the development and rollout of your IAM solution risk-free. We keep the systems separate so we can validate updates and changes safely. This environment sets the technical stage for future upgrades and production.
Solution Design Based on Best Practices
Together, we develop a customized IAM concept based on proven methods and standards. This ensures that your solution is not only future-proof, but also scalable and easy to maintain. This concept takes into account all your technical requirements and regulatory requirements.
HR Import and Automation of Basic Events
A key element is the integration of your HR systems for automated user management, e.g. when employees join or leave the company. This automation reduces manual effort and minimizes sources of error in the authorization process. This ensures consistent and compliant identity management.
Integration of Two Standard Connectors
As part of the package, we integrate two common target systems, e.g. Active Directory and SAP, via standardized connectors for automated rights assignment and user management. The systems are selected in consultation with you and based on your IT landscape.
Provision of an Integration Framework
We provide you with an expandable framework that serves as the basis for future integrations and automations. This not only supports a clean separation of business logic and technology but also creates an IAM architecture that can be maintained and expanded in the future.
Process and Recertification Configuration
Central IAM processes (Joiner, Mover, Leaver) and regular recertifications are set up in the system according to your internal workflows, creating transparency over existing authorizations and supporting compliance with legal requirements.
Testing and Go-Live Support
We run functional tests and help you get things up and running. We make sure everything works perfectly and that users get the support they need. Even after launch, our team is always ready to answer any questions.
Technical Coordination
Our experts handle technical coordination with all stakeholders involved, from IT operations to specialist departments. This ensures that integration into your existing infrastructure runs smoothly. You benefit from a central point of contact and clear communication channels.
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IAM Trainings – The Best Preparation for Successful Projects
Thorough training of your project team is the key to a successful implementation and long-term project success. In our training area, we offer customized basic and advanced training courses for the efficient use of Garancy.
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Get to know the Professional Services Team that powers your IAM journey.
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Dr. Alex Kern
Senior Business Consultant
Axel is Manager in Professional Services with over 30 years of experience in software development and consulting. He currently leads the Business Consulting and Technical Consulting teams in the Identity & Access Management (IAM) division. A key focus of his work is the continuous development of the professional and technical expertise of the Professional Services team. He also ensures that customers receive optimal support during the implementation and further development of their IAM solution.
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Steve Ettlich
Vice President Consulting
With over 15 years of experience in IT, Steve has extensive expertise in the areas of strategy, building IT organizations as well as consulting and auditing in the banking environment, with a strong focus on Identity & Access Management (IAM). After graduating in Business Administration, he managed numerous IT projects and is now Head of Professional Services at Beta Systems. He is responsible for implementing and further developing IAM solutions for new and existing customers across various industries.
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Sofia Maselli
Senior Managerin Projects & Processes
Sofia works as a Manager in Professional Services Projects & Processes and has over 15 years of experience in project and process management. She currently leads the project management team in the area of Identity & Access Management (IAM) and contributes significantly to the definition and optimization of IAM processes. With her strong focus on continuously improving efficiency, Sofia and her team successfully manage complex projects and implement innovative solutions. She is passionate about promoting best practices in project management to create sustainable and future-oriented project and process landscapes.
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